Truffle Privacy Policy

Who We Are

Our website address is: https://truffleindia.co

At Truffle India, we take your privacy very seriously. We do everything it takes to safeguard the trust you place in us. Please read below for more details regarding our privacy policy. Our privacy policy is subject to change from time to time without prior notice; hence, please review this policy periodically on truffleindia.co. Your use of the Website constitutes an acceptance of our privacy policy.

 

Information We Collect

To provide a smooth shopping experience, we collect the following information:

• Contact Details: Your name, email address, phone number, and shipping address.

• Account Credentials: Your website account username and password.

• Transaction History: Your previous orders and transaction information, including product and service pricing details, date of purchase, and payment history.

• Surveys: Information from optional online surveys posted by Truffle India on the Website or on third-party sites.

• Cookies: Small files of data stored on your computer that enable us to know your preferences and customize the Website to offer you a more personalized experience. You can at any point set your computer browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.

• Session Logs: Your session log information on the Website, such as navigation details within the Website, IP address, browser type, browser language, operating system, and source of traffic.

• Direct Communications: Email communication by you directly with the Website or Truffle India, including but not limited to product or service inquiries, delivery details, disputes, etc.

How We Use This Information:

All the above-listed information enables us to:

1. Process and fulfill your orders smoothly.

2. Understand your behavior and preferences so that we can deliver the best customer service and website experience.

3. Market our offerings, including informing you about deals, special offers, new launches, relevant blogs, order status, etc. You may choose to opt out of these communications at any time by writing to us at care@truffleindia.com.

⚖️ Legal Compliance & Security: We will use your information, if required, in legal disputes or other legal processes in order to comply with statutory or regulatory requirements. We also use it for troubleshooting problems, detecting and protecting against errors, fraud, and other criminal or illegal activity, collecting dues/fees owed, enforcing our Terms, and preventing the abuse of Truffle India’s products and services.

Information We Do Not Collect

Truffle India does not hold or save your transactions or banking details, including but not limited to debit/credit card numbers, cardholder names, expiration dates, CVVs, or other information required for internet banking or alternative payment instruments.

This information is held securely by our third-party payment gateway service provider. Our payment gateway service provider is fully verified and PCI-Compliant, ensuring the highest standards of safety and security for your financial information.

Disclaimer & Data Sharing

• Third-Party Access: Access to your information lies with Truffle India and will be shared strictly on a need-to-know basis with third parties who are working for/with Truffle India and/or are involved in delivering the product/service to you (such as courier partners).

• User-Generated Content: Content shared publicly by users on the Website—including but not limited to product reviews, blogs, online chat, instant messages, discussion boards, forums, or user testimonials—is not considered private personal information and is not subject to the Terms of this privacy policy.

• No Data Selling: We simply use the information we collect to enhance your experience with our brand. We do not rent or sell your personal information to any third party.

• Transmission Security: Please note that while we do our best to secure your data, we cannot take responsibility for your data while it is in transit over the internet to truffleindia.co. Once we receive your data on our platform, we have reasonable and secure systems in place to safeguard it.

Opt-Out & Questions

• Opt-Out Policy: You can opt out of receiving promotional or marketing communication from us. To remove your contact information from Truffle India’s active database, please write to us at care@truffleindia.com.

• Questions: Questions regarding this privacy policy should be directed to care@truffleindia.com