Truffle India Policy Guidelines

SHIPPING POLICY

We aim to deliver your clothes within 5-15 business days of order placement for domestic (Indian) orders, and within a month for international orders. To ensure a seamless purchase, please review our size chart before placing an order.

• Free Shipping: Truffle India provides free shipping across India; all our product prices are inclusive of shipping charges.

• Remote Locations: In the rare case that your delivery pin code is unserviceable or difficult to courier to, please get in touch with us at +91 8005848618 or email us at care@truffleindia.com. We will do our best to find a delivery solution for you.

• Order Tracking: Once your order is ready to be dispatched, you will be notified via email. A subsequent notification will be sent when the package leaves our facility. Our third-party courier partner will contact you when your order is out for delivery.

• Delivery Scope: Please note that our courier partners are third-party operators whose primary responsibility is safely delivering the goods to your address. They are not responsible for bringing items inside your house or up to higher floors of apartment complexes.

• International Orders: Any taxes, customs duties, or import levies imposed by the destination country for international orders must be borne entirely by the customer. Truffle India is not liable for these charges or any localized import law changes.

RETURNS and REFUNDS

At Truffle India, our goal is to create beautiful, hand-crafted garments that you can cherish for life. When you order a particular piece, we create it especially for you. What you see on our website is exactly what you will get. Therefore, we do not allow unreasonable returns.

• Store Credit: We allow returns of eligible garments within 2 days of delivery in exchange for STORE CREDIT only. You can access your store credit anytime by logging into your account. Store credit is valid for one month from the date of issue.

• Brand Errors: If there is a mistake on our part regarding the size, color, or quality of the garment, please inform us within 24 hours of receiving it. You can call our customer care team at +91 8005848618 (Monday to Saturday, 10 AM to 6 PM) or email care@truffleindia.com. Requests made after this window cannot be entertained.

• Review Process: Once you submit a return query, we will respond within 1-2 business days. We may request details, photographs, or videos of the garment. Following our review, Truffle India reserves the final right to determine whether a piece is eligible for a return.

• Non-Returnable Items: There are strictly NO RETURNS OR REFUNDS on:

  • Sale items

  • Custom-tailored products

  • Loungewear

• Return Shipping Deductions: A processing fee will be deducted from your issued store credit to cover the courier charges incurred for shipping. The deductions are:

  • ₹300 for Cash on Delivery (COD) orders (due to additional handling fees).

  • ₹150 for Prepaid orders.

EXCHANGES

Because our garments are hand-made, hand-embroidered, and specifically made-to-order, we do not encourage standard exchanges. Every product undergoes strict quality control before being shipped.

• Eligibility Window: If you encounter issues with the fit, size, color, or quality, you must notify us within 48 hours of receiving the garment. Reach out to our customer care team at +91 8005848618 (Monday to Saturday, 10 AM to 6 PM) or via care@truffleindia.com.

• Condition of Goods: Clothing showing any signs of wear and tear will be rejected. The garment must be in its original, unaltered condition, packaged securely with all original tags intact.

• Process: Please mention the clear reason for your claim in your email. Upon approval (within 1-2 business days), you will be requested to courier the garment back to our facility.

• Return Address:

  TRUFFLE INDIA

  B-11 Tulsi Nagar, Behind Hari Nagar, Shastri Nagar, Jaipur,

  Rajasthan - 302016, INDIA

  MOB: +91 8005848618

• Exchange Shipping Deductions: Return courier charges to our facility are borne by the customer. Once we receive your item, a shipping fee for sending out the new garment will be deducted from your store credit balance:

  • ₹300 for COD orders.

  • ₹150 for Prepaid orders.

• Limitations: The remaining store credit will be valid for one month from its issuance date. A product can only be exchanged a single time; it is not eligible for any subsequent exchanges.

• Non-Exchangeable Items: There are strictly NO EXCHANGES on Loungewear, Custom-Tailored products, and Sale items.

CANCELLATION POLICY

Once an order has been placed and confirmed, we are unable to process any cancellations or modifications. Our products are carefully crafted by skilled artisans who begin working on your unique pieces immediately to meet our high-quality standards.