Truffle India Policy Guidelines

SHIPPING POLICY

We aim to deliver your clothes within 5-15 business days of order placement for domestic (Indian) orders, and within a month for international orders. To ensure a seamless shopping experience, please review our size chart before placing an order.

• Free Shipping: Truffle India offers free shipping across India; all our product prices include shipping charges.

• Remote Locations: We provide free shipping to most major cities in India. However, if your delivery location is a smaller town or if your delivery pin code is unserviceable/difficult to courier to, kindly get in touch with us at +91 8005848618 or email us at care@truffleindia.com with your complete address and pin code so we can find a delivery solution for you.

• Order Tracking: Once your order is ready to be dispatched, you will be notified via email. A subsequent notification will be sent when the order has left our facility. Our courier partner will contact you when your order is out for delivery so you can set a mutually agreeable time to receive the goods.

• Delivery Scope: Please note that our courier partners are third-party operators whose primary and only job is safely delivering the goods to your address. They are not responsible for bringing items inside your house or up to a higher floor (in case of an apartment building).

• International Orders: Any taxes and duties, by any name and for any amount, levied by the destination country for any international orders, will be borne entirely by the customer. Truffle India is not liable for such amounts or any localized changes in import laws.

RETURNS

At Truffle India, we take pride in creating beautiful garments that you can cherish for a lifetime. Each piece is made especially for you, and what you see on truffleindia.co is exactly what you will receive. Therefore, we do not allow unreasonable returns.

• Returns for Store Credit: We allow returns of eligible garments within 2 days of receiving your order. Returns are eligible for STORE CREDIT only. You can access your store credit anytime by logging into your account. Please note that store credit is valid for one month from the date of issue.

• Errors from Our End: If there are any mistakes on our part with respect to the size, color, or quality of the garment, please inform us within 24 hours of receiving the item by calling our customer care team at +91 8005848618 (working hours: Monday to Saturday, 10 am to 6 pm) or emailing care@truffleindia.com. If this time frame is exceeded, we will not be able to process the return.

• Return Query Review: Once you send us a return query, we will review it within 1-2 business days. We may request further details, including photographs or videos of the garment in question, to assess its condition. Truffle India reserves the final right to determine the eligibility of the return.

• Non-Returnable Items: There are strictly NO RETURNS OR REFUNDS on:

  • Sale items

  • Loungewear

  • Custom Tailored outfits (as they are made specifically to your measurements)

• Courier Charge Deduction: A processing fee will be deducted from your issued store credit to cover the courier charges incurred for shipping. The deductions are:

  • ₹300 deduction for Cash on Delivery (COD) orders (as additional handling charges apply).

  • ₹150 deduction for prepaid orders.

EXCHANGES

Since each garment is hand-made and hand-embroidered to order, we do not encourage standard exchanges. Every product undergoes strict quality control before being shipped.

• Exchanges for Fit, Size, Color, or Quality Issues: If there are issues regarding the fit, size, color, or quality of the garment, please inform us within 48 hours of receiving the item by contacting our customer care team at +91 8005848618 (working hours: Monday to Saturday, 10 am to 6 pm) or via care@truffleindia.com.

• Exchange Query Review: After receiving your query, we will review it within 1-2 business days and may ask for further information, such as photographs of the garment and the specific reason for the claim. Once reviewed, Truffle India reserves the right to decide whether the item is eligible for an exchange.

• Condition for Exchange: The garment must be in its original condition, packaged securely with all original tags and packaging intact. We will not accept exchanges for items that show any signs of wear and tear.

• Exchange Process: If approved, we will provide instructions on how to ship the item back to our facility. The return courier charges to our facility will be borne by the customer.

• Courier Charge Deduction for Exchanges: Once we receive your returned item, a shipping fee for sending out the replacement garment will be deducted from your store credit balance:

  • ₹300 deduction for COD orders.

  • ₹150 deduction for prepaid orders.

• Limitations: The remaining store credit will be valid for one month from the date it is issued. Once an item has been exchanged a single time, it is not eligible for any subsequent exchanges.

• Non-Exchangeable Items: There are strictly NO EXCHANGES on Loungewear, Custom Tailored products, and Sale items.

CANCELLATION POLICY

Once an order has been placed and confirmed, we regret to inform our customers that we are unable to process any cancellations or modifications. Our products are carefully crafted by skilled artisans who put in their best efforts to create unique pieces of clothing that meet our high-quality standards.